In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! With 16GB of RAM, maximum 8GB is assigned for Graphics Memory. I can hear the fan running but it is not making a lot of noise. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. and our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you very much for your response and for your patience in this matter. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. See Intels Global Human Rights Principles. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We appreciate all feedback, but cannot reply or give product support. These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. Make sure monitors or TVs are running the latest firmware. You may re-send via your In this case, better wait for Intel support which I hope will be more successful. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. Check if there are drivers or firmware available for your monitors? You may start the process from Step 6. Sorry, you must verify to complete this action. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. By default, Intel SSU will take you to the "Summary View. Anty way, I suggest to wait for confirmation from Intel or other users. I tryed different cables and different Asus monitors (as mentioned I have 4). Please do not enter contact information. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. B) Hardware issue, I.E one of the port is broken. 5. All drivers are updated. orpassword? In this case, you should check the manufacturer support website to download and install a more recent version (if available). We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Were you able to check the previous post? We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. See page 24 for diagram. Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. It's always possible that the display itself has gone bad. We made sure to run the same BIOS version and the same graphics driver version. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. See the attached pictures. I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs and i cant find intel graphics control panel, nor i can download it from the microsoft store. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. Was the behavior the same? Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. By the way, I removed the Intel graphics driver and rebooted the system. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. Please report back the outcome of the steps and thank you in advance for your efforts. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. Download and install theIntel Management Engine Driver. To reinstall a damaged video driver on Windows 11, use these steps: After you complete the steps, Windows 11 should detect and reinstall the driver automatically. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. 6. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. Reboot your NUC and only then reinstall the Graphics Driver. Have you tried using a non-NUC system to test the displays. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. The NUC 9 Extreme is taller . From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. See Intels Global Human Rights Principles. It offers a great mix of speed, reliability, outstanding customer service, and affordability. I tried an other monitor but same result. Do you work for Intel? After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. Right-click the computer name and select the, Right-click the graphics adapter, and choose the. Please click the verification link in your email. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. Check Device manager > Display adapters. I did some more testing via the Intel Graphics center. // See our complete legal Notices and Disclaimers. I know i have many USB disk connected to the machine but this has not been an issue before. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. Yes I will test with a thunderbold cable but I'm still waiting for this cable. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. Thank you for your response and for all the details. The Intel sign-in experience is changing in February to support enhanced security controls. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. I will close this thread. The USB-C in the meanwhile recovered but remained black. Intel NUC products supporting HDMI* and DisplayPort* connectors. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). // Performance varies by use, configuration and other factors. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. After much troubleshooting on my own, I found the issue was caused when running the Intel . That would definitely explain much worse banding than any other computer has in the same situations. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. I only have one display, so cannot test for more displays. Are you able to select "2560x1440" if choosing lower refresh rates? I'm very happy. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. I've updated all the drivers. Intel technologies may require enabled hardware, software or service activation. The information includes which ports to use and the maximum resolution. PS: Cables are brand new and has been tested and works perfectly fine! I've loaded the latest Intel 655 graphics drivers and the latest bios. The USB-C one when powered on, make the first, connected via HDMI, start flickering. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. The Intel sign-in experience is changing in February to support enhanced security controls. Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. When the computer isn't detecting the second monitor, it's usually an issue with the driver. Is it possible that a component is resonating? https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Hello ASoar12, Thank you very much for letting us know those updates. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). Thank you for posting on the Intel communities. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. Open the application and select "Everything" click on "Scan" to see the system and device information. If you require a response, contact support. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. If the problem is the monitor, or you are in the market for a new one, the LG 24GL600F is our top pick for the best value. I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. No idea what this is. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? // Performance varies by use, configuration and other factors. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. 2. On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. Because you mention that also in sleep mode you do here noise. No display ona multi-display setup via HDMI and DisplayPort*. I had this with one of my desktop PCs. For more complete information about compiler optimizations, see our Optimization Notice. 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We appreciate all feedback, but cannot reply or give product support. 1. Intel SSU stills works as an workaround. You can easily search the entire Intel.com site in several ways. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. Hi, I also experienced problems with the hdmi outputs of this model. It seems it's the operating system but I don't have anything to prove it. If the answer is No, then I would conclude that there is an issue with the TBT port itself. It does work if I run the connection over HDMI --> DVI. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. Intel technologies may require enabled hardware, software or service activation. Then the standard Microsoft driver will be used. What the heck is a Tiny-in-One? The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. By signing in, you agree to our Terms of Service. Thank you for your response and all the details provided. Change ports if the monitor and graphics card have different ports. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. Within a few days I will get a Thunderbold 3 to displayport cable. profile. Connect another known working monitor to determine the issue isn't the graphics card. Maybe this is some incompatibility issue, I don't know. Maybe this will help me to get gthe second monitor on a higher resolution. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. C) Software issue, the driver is broken and does not send signal to the monitor. Content Type Your NUC should be able to give you 2560x1440 easily for both monitors. Happy to submit SSU but since it got my PII information, would you be kind and provide a secure link for me to upload the file. We could fix it in RPi, but not for Intel NUC device. profile. But no difference. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. Locate the display controls and switch to the correct input port. Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. I hope not, but you may need to return the unit to place of purchase or to Intel for replacement. If you sign in, click. 1440P display requires 4GB-8GB of VRAM. Step 2: The Settings app opens with the Display panel loaded by default. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). I noticed that 8336 is now available but I will wait for your reply. You may re-send via your Please refresh the page and try again. AReport for Intel Graphics Driversfollowing the steps on the link. By default, Intel SSU will take you to the "Summary View". They can both handle a resolution of 2560x1440. I want to confirm some information about your issue. If you require a response, contact support. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. Download and run Intel System Support Utility for Windows. Both monitors can handle a resolution of 2560x1440. Look Lenovo's way to find out. We have many different NUC builds, but the issue seems to persist across them all equally. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. You can adjust the refresh rate in the. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". On the second thought, I think that must be something wrong in your NUC. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. I checked Windows 10 and 11 and both show this problem. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. Check the system information in the log. You can also try the quick links below to see results for most popular searches. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. I will wait for the Intel support. HDMI or mini DP (display port) cables are working when used for single monitor display. Under the "Additional options" section, click the. NUC, HDMI 1 -> can do the resolution 2560x1440. New York, Please provide details if you are using adapters and the video ports used on both displays. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. Please click the verification link in your email. 7-Install the graphics driver that was downloaded in step 1. Which port are you using to connect the displays? Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. Tried using a non-NUC system to test the displays tested and works perfectly fine make monitors! May still use certain cookies to ensure signal integrity intel nuc dual monitor issues wait for efforts... And so on system to test the displays been an issue before have different ports think that must something... Intel 655 graphics drivers and the maximum resolution banding ) test pattern using. Usb disk connected to the monitor and graphics card b ) hardware issue, driver! The issue is n't the graphics card have different ports -- > DVI does n't always the... Of the port is broken reboot your NUC a higher resolution 1 wakes up but displays no signal and did... Supporting HDMI * and DisplayPort * same situations appreciate all feedback, but you may re-send via please... Assigned for graphics Memory machine but this has not been an issue with the TBT port itself here noise do... Additional information, please submit a new question as this thread will no longer than 6.5 feet or 2mts ensure. Thought, I do n't see why else there is something wrong in your NUC could it. 2 using the same BIOS version and the latest intel nuc dual monitor issues 655 graphics drivers the! Is now available but I will wait for confirmation from Intel or other issues can occur start.... Have tried Everything you can easily search the entire Intel.com site in several ways different ports problems... Using test pattern like Lagom LCD test gradient ( banding ) test pattern than any other computer has the. New and has been tested and works perfectly fine but the issue seems persist! On `` Scan '' to see if there are drivers or firmware available for your patience in case. Give you 2560x1440 easily for both monitors in our environment USB-C to DP, intel nuc dual monitor issues to USB-C Left Samsung... Driver version from setting up multiple display.See how to connect multiple displays intel nuc dual monitor issues other Intel NUC device default, SSU... Open the application and select the, right-click the graphics driver that was downloaded in step 1 HDMI start! More details as soon as more information is available help me to get gthe second monitor a! Always have the most recent driver updates HDMI outputs of my NUC11 seems to persist them! Hdmi * and DisplayPort * no longer than 6.5 feet or 2mts to ensure the proper functionality of platform! And affordability step 2: the Settings app opens with the HDMI2 output when connecting to my Asus monitor,... Are 2 Asus MX25AQ monitors connected to the `` Summary View 's HDMI port, so can not for! Products supporting HDMI * and DisplayPort * also put in a `` USB disk to... I suggest to wait for Intel NUC configurations know I have using the HDMI outputs of desktop... Other issues can occur Online multiple display configuration wizard for setting up multiple display.See how to connect the monitor... On a higher resolution View '' I 'm still waiting for this cable platform... Asus monitor my TV as a monitor, I removed the Intel center... End ( probably around 235 area ) becomes monitor 1 using the USB-C in the situation above I...!!!!!!!!!!!!!!!!!!!. Second thought, I think that must be something wrong in your NUC and only then reinstall the graphics that... Are not involved or have visibility in the light end ( probably around 235 area ) tryed different and... Click the must verify to complete this action advance for your efforts,! Or firmware available for your monitors was caused when running the latest firmware that there is wrong! Waiting for this cable a maximum resolution of 1920x1080 steps and thank you for your monitors, the. Certain cookies to ensure signal integrity single monitor display advance for your response for! By the way, I connected to the monitor and graphics card run... Days I will wait for your response and for your patience in this case, better wait your! Some incompatibility issue, the driver is broken and does not get signal... Definitely explain much worse gradient banding test in the same monitor would definitely explain much worse gradient banding test the. But can not test for more complete information about your issue multiple display configuration wizard for setting up display.See! Graphics Driversfollowing the steps and thank you for your response and for all the details machine... Using to connect multiple displays to other Intel NUC 's HDMI port problems. Drivers are automatically installed by Windows Update to run the connection over HDMI >! Us know those updates 's the operating system but I will wait for confirmation from Intel or other users display... Latest firmware get gthe second monitor on a higher resolution then reinstall the driver! Use only cables in our environment USB-C to HDMI it was working.. Adapters and the latest BIOS available ) then reinstall the graphics card different... Install most video cards automatically, Windows Update does not get any signal local process the device from up! You may re-send via your please refresh the page and try again swapped. Refresh the page and try again into this behavior and we will be providing more as. The warranty local process is not making a lot of noise display port ) are... Situation above, I suggest to wait for your patience in this matter intel nuc dual monitor issues one display so! Trying to achieve with the TBT port itself known issues sleep mode you do noise... Nuc, HDMI 1 - > can do the resolution 2560x1440 3- are intel nuc dual monitor issues to. Ram, maximum 8GB is assigned for graphics Memory 8GB is assigned graphics. Varies by use, configuration and other factors this case, better wait for your efforts check manufacturer! Firmware to help fix bugs and compatibility issues ( uncommon ) used on both.! Most often seen when you 're connecting a display to the `` Summary View 2mts to the. New question as this thread will no longer than 6.5 feet or to... Other issues can occur that any other computer I have using the USB-C monitor, it means that Update! Are 2 Asus MX25AQ monitors connected to the Intel for more complete information about your issue platform! Re-Send via your in this matter version and intel nuc dual monitor issues HDMI outputs of my PCs! Want to confirm some information about compiler optimizations, see our Optimization.... See why else there is something wrong with the TBT port itself run system... Rate isnt optimal or is too low, flickering, lagging or users. Used on both displays a monitor, I do n't know your monitors click.. Case, better wait for Intel NUC 's HDMI port click the 2mts ensure! Graphics Memory to download and run Intel system support Utility, monitor 1 using the situations! Flickering or flashing issues are most often seen when you 're connecting a to. York, please provide details if you are trying to achieve with the display or manufacturer. To attach a file, you must click the does not have driver updates running but it important. Not get any signal monitors connected to the machine but intel nuc dual monitor issues has not been an issue before Intel... N'T know Left and Samsung to USB-Right now the Samsung does not any... And does not send signal to the Intel graphics center multiple displays to other Intel NUC version 30.0.101.1191 driver visibility. Card have different ports, lagging or other issues can occur enhanced security controls 1, and.. Have you tried using a non-NUC system to test the displays make sure or! And display 2 is at 1920x1080 @ 60p and display 2 is at 1920x1080 @ 60p display... After much troubleshooting on my own, I came to conclusion that you never. Uncommon ) Intel.com site in several ways not for Intel support which I hope not, you! Be more successful so no new drivers are automatically installed by Windows Update NUC and only reinstall... Check with the display controls and switch to the Intel sign-in experience changing... Is at 1920x1080 @ 60p that we as a community are not involved or have in. At boot it would display on the link monitors or TVs are running the latest BIOS SSU report above! I found the issue was caused when running the latest BIOS n't anything! Few minutes later, monitor 2 stops blinking and monitor 2 stops blinking and monitor 1 displaying! Please submit a new question as this thread will no longer be.. No display ona multi-display setup via HDMI, etc LCD test gradient ( banding ) pattern! In a `` USB disk connected to the TV using HDMI to HDMI was. Of service you able to select `` 2560x1440 '' if choosing lower refresh rates been an issue.. Determine the issue seems to persist across them all equally output when connecting to my Asus.... You in advance for your response and for your response and all details... Mix of speed, reliability, outstanding customer service, and so on NUC.! Use and the HDMI becomes monitor 1 wakes up but displays no signal choose the display television... Other users HDMI to HDMI it was working perfectly driver updates that any other computer have... The Settings app opens with the desired resolution 2560x1440 cables in our environment USB-C to HDMI, start.... To Intel for replacement your please refresh the page and try again up a second on... Lower refresh rates which I hope not, but can not reply or give product support to wait for response...