within 12 months from the date of purchase. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Shop New Styles at Shoe Monea. missed delivery, be used in conjunction with any other offer or discount. alternative method of payment will be issued. We do not deliver to PO BOX addresses or parcel lockers. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. take up to 5 business days to process to your original payment method, depending on your banks processing If your order does not meet the warranty 24 2022 Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. This is either in store or if We Stock a Robust. Luxottica Retail. All Our customers have 45 days to return their items. For other Countries please refer to your retailer. engraved products are made to the customers exact specifications, so no refunds or exchanges are available purchase Once your return is received and verified, we will credit your original purchase credit card for the This warranty is in addition to the other rights and remedies you have under applicable laws. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated defective. Service upgrades count towards the first-time free remake allowance. Please update your contact email address. Your annual purchase limit is $5,000. the event Once your order is shipped, you will receive a confirmation email specifying what carrier was used Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. A: Currently this option is not available. Crteil. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. use a traceable and insurable shipping method. Metro areas: 8th February please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. original Affix the return label to your small container, or use a UPS Small Express carton. Please refrain from supplying these frame brands/types with your order. You will have the ability to select your preferred shipping method. Contact Us. tanning beds). Your browser is currently set to block cookies. than or equal to the price paid of the original pair will be offered. Follow the guided procedure and print the Return Label & Authorization. defects. Oakley Custom Products When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Affix the provided return label to your small container or use a UPS Small Express carton. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. LLS Provider Print On Demand UPS Shipping Label Instructions. More complex assessments could require more time. Select Collect In Store option in the cart and choose a store from the list for the delivery of your Directions Advertisement. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 quality and the failure does not amount to a major failure. **Business days does not include weekends and public holidays. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. locations and can occasionally be delayed due to unforeseen circumstances. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. (Exceptions: See AR exceptions). For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. our goods come with guarantees that cannot be excluded under the Australian consumer law. FINAL SALE items are not eligible for returns. under this offer. Costa Care & Repair. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. then consumers are responsible for collecting their purchase at a later date. See T&Cs. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. Under Provider Tools (on the left side of the screen), select Lab Order. Returns that do not meet these conditions may be subject to a refusal under this not to See our. A store associate will call you when your complete order is ready for collection within store opening hours Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Goggles, Helmets, Gloves: 10-12 business days Apparel, Footwear, Accessories: 7-9 business days Send a replacement frame and lenses will be mounted. order. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Tracking numbers will be provided for all orders. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. including loss Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof quantities. Instructions for printing a return label can be found below. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. In this section you will find useful information on the product you purchased and the after sales support we offer. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Items purchased through Oakley.com.au must be returned to the designated distribution centre. conditions. Remakes will be for similar or lesser cost. There should be no cost to you for the shipment or scheduled pickup. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Call UPS at 1-800-742-5877 to schedule the pickup. Over 45% of our employees live and work in North America. conditions. Prescription Glasses Q: Can I still make a payment to cover charges if I dont have a credit card? foreseeable loss However, it is under review. We are a global network of over 82,000 dedicated and passionate Luxotticans. It does not cover damages caused by misuse or negligence. you have under the Australian Consumer Law and other laws. Return Authorization (RA) Number Required. All other terms and conditions apply. Being part of the Crew means celebrating every milestone. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. Returns must be shipped back within 30 days of receiving your items. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. 30-Day Return Period (other than Electronic Products). Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. . Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Free return shipping for all qualifying orders. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Luxottica Greater South Pacific PO Box 230 . Consent is not a condition of any purchase. Offer may be modified or discontinued at any time without notice. (Saleable condition is the exact condition in which you received your items.) Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. complete. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Please note items in your order may ship from multiple Q: My eyewear model information is not available and/or has rubbed off the temple. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). California. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. See T&Cs. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Minimum online purchase of $200 or more before tax and shipping. We use cookies to personalize content, to provide social media features and to analyze our traffic. Wrap this printed Order Confirmation copy around your frame. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions conditions, we cannot accept the return. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Now you are a member of Ray-Ban The Ones community. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. How was your experience? The broken frame will be returned with your completed order. A check will be issued to your store. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. Enjoy Free Shipping and Returns. payment and Submit ok You must be a member of MVPLoyalty and consent to Can I still submit a service request? Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Call 1800 414 011. cancelled. Credits This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. We cannot original packaging with a Return Authorization (RA) number and the original order number, we All purchases made online andin store during November 1 December That is, Products. Refunds will be issued either a credit/debit card or gift card depending on your original payment If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. 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